PAYMENT

We accept all major credit cards (Visa, MasterCard, Discover and American Express) through Square, Inc.

SHIPPING

We offer shipping within the US. USPS is our current shipping carrier. We usually ship within 1-3 business days after payment is received, unless it is a made to order item. Shipping may be delayed during busy holiday seasons, therefore, please check our home page for our holiday shipping turn round time. Please note that we are not responsible for any lost or stolen packages. We also are not responsible for any damages that may occur during shipping. We do our best to make sure your item(s) are packaged securely so they arrive to you safe and sound. Packages weighing over 13 oz., and shipping Priority Mail, are insured. If for any reason, your package is lost, stolen, or damaged, please file a claim with USPS. You may also contact us, and we will help in any way we can to help you resolve the issue. If you have any questions, or need further assistance, please feel free to contact us.

REFUNDS/RETURNS POLICY

As we value our customers satisfaction, please be sure to choose your item(s) carefully, as we do not accept refunds or returns. All sales are considered final. If you receive any damaged item(s), please contact us within 48 hours after receiving your package. It is important that you keep all original items, i.e. packing/shipping materials and damaged item(s), as we do require photos of any and all damaged material(s). If you have any further questions or concerns regarding our Refunds/Returns Policy, please contact us at kellysuniqueprimitives@yahoo.com 

CANCELLATION POLICY

We do accept cancellations within 24 hours of purchase. To cancel an order, please send an email to: kellysuniqueprimitives@yahoo.com. Once we receive your email, we will then begin the cancellation process. Per Square, Inc. refund policy, it can take up to 9-14 business days for you to receive your cancellation refund. Please note that we cannot accept any cancellations after the 24 hour allotted time frame. If you have any questions or concerns regarding our Cancellation Policy, please contact us at kellysuniqueprimitives@yahoo.com

Tel.  443.732.0558 I Kellysuniqueprimitives@yahoo.com | 5201 Cooper Rd., Eden, MD 21822

© 2020 Kelly's Unique Primitives. All rights reserved.

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